Frequently Asked Questions

For better understanding of products, please find some questions and answers below. Hope they are helpful.


General Questions    Pre-sale Questions    Compatibility Questions    Common Issues Questions

General Questions

What is WordPress?

WordPress is an open source publishing application powered by PHP and MySQL which can also be used for basic content management. It has many features including a user-friendly workflow, a rich plugin architecture, and an advanced templating system. Read more about WordPress.

What is a WordPress Theme?

A WordPress theme (template) is a ready-to-use design for your WordPress web-site. It does not affect/change the data on your web-site, just the way it is presented to your visitors.

What are the differences between a Free and a Premium Theme?

There are hundreds (if not thousands) of free themes for WordPress, most of these however are of poor quality and with no support from the developer/designer of the theme. Going for a Premium Theme means that you get a better one, in terms of both design and functionality, as well as support from the developer.

Why should I choose JCreatives's Themes?

JCreatives offers Premium Themes of great quality as well as unlimited support, and all this for very moderate prices.

Do you offer hosting for WordPress themes?

No, we don’t offer, but we have a few WordPress hosting recommendations listed below:

1. Hostgator Hosting Provider

2. Web Hosting Hub

We are on way working with them to get the best deal for our clients. And we are going to provide the best coupon from the providers to our clients at beginning of 2015.

Do you provide support?

With the purchase of a theme, you get full access to our support sections. We provide support via our support form, tutorials and email. We will not provide any support comments, Facebook, Google Plus or Twitter. We only cover support for our themes and can’t give general WordPress support that isn’t related to our themes.

Pre-sale Questions

Can I modify/customize theme to fit my websites personal needs?

Yes, you are free to change anything you want in the theme. Our themes are designed to look and work great out of the box, like you see them in the demo. Your theme download package contains all the CSS and WordPress template files, therefore the customization possibilities are endless.
Learn more about customizations here.

Can I use your themes with my free hosted account?

Our themes just can be used only on a self-hosted WordPress website. You can purchase our themes and install on your host, just 1 minute.

Can I use these themes on multiple sites?

Yes, all of our themes can be used on as many websites as you like, including personal websites or client/business sites.

What is the PSD file, and why do I need it?

A .psd file is a source file for Photoshop, a graphic editor that is used by most web designers. The Photoshop source of the theme design can be useful for experienced designers, who prefer to make changes in original theme design, rather than modifying theme files. Modifying the PSD file will not change anything in the theme, unless you export modifications in the theme files (PHP, CSS). So if you’re not familiar with Photoshop, then you don’t need this file, and it would be easier for you to make the changes directly in the theme files, which can also be modified, without having the PSD file.

Note: Some themes comes without PSD file because the authors do not want to put their PSD files to the same GPL license as the themes have.

What payment methods do you accept?

At the moment we accept PayPal as well as all major Credit Cards on PayPal website. You make the payment on PayPal website, so it’s secure.

How will I get access to purchased themes after the payment?

After successfully buying a theme you will be automatically redirected to the members area, where you can download your themes.

Am I allowed to remove your copyright notice?

Yes, you are. You are not required to provide any credit or links back to us, although we do appreciate it. Our themes do not contain any encrypted code, so removing the links is an easy process. The line with with our logo is included in the footer.php file of your theme.

Can I translate a theme?

Yes you can. All of our themes are localized (internationalized), and this allows you to translate easy your theme in any language. This means that each of our themes includes one file (.po) which contains all of the English terms we have used, which thus allows our users to only edit one file in able to translate our themes to any language in the world.

How often are your themes updated?

Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if this is required. Also we update our themes any time we discover a bug or a new feature has been added to the theme. All updates and new versions are free of charge.

Compatibility Questions

Will your themes run on latest version of WordPress?

Most of our themes are compatible with the latest version of WordPress. After release a new version of WordPress, we will review it and apply all changes and updates to all our themes. It take a little bit of time but not too long. Then we will send you an email for the new release of the themes, and also a short instruction to let you know how to update it.

Are your themes compatible with any plugin?

There are thousands of third-party plug-ins available, thus we cannot guarantee that all of these plug-ins will be compatible with our themes, but most plugins should work fine with our themes.

Are your themes widget ready?

Yes, all our themes are widget ready (where the theme’s design allows).

Which browsers, browser versions do you test the themes on?

Our themes are tested on all modern browsers: Internet Explorer 9+, the latest versions of Firefox, Opera, Safari and Google Chrome. Every theme sold on JCreatives has a fully functional “live” demo running the latest stable version of WordPress which can be tested at will.

Are the themes Search Engine Optimized?

Yes. By its nature, WordPress is a very SEO friendly platform and our themes are also with that standard.

Common Issues Questions

Issues Caused by Plugin Incompatibility

If you notice that the theme behaves not as expected, or if you see some code/text in a place where it shouldn’t be, make sure that you go to Plugins > Installed Plugins and deactivate all active plugins. In many cases an outdated or poorly-coded plugin could cause unexpected behavior.

Compare with our Live Demo for the theme you are using

If there is something wrong on your website, please check if the same thing occurs in our Live Demo for the theme you are using.
You can check the Live Demos for all of our themes on our website.

Test website in more than one browser

If your website behaves in an unexpected manner or if you have noticed a potential bug, please check your website in more than one browser. In many cases some personal, local browser settings may affect aspects of your browsing experience.
Example: Setting the Zoom Level in your browser to a different value than 100%, and then asking why the website looks shrunk or stretched.

My changes are not visible on the website

If you have made some changes on your website, such as CSS rules, make sure that you edit the file on your live website, and not just on your hard drive.
Also, try refreshing/clearing your browser’s cache. In most browsers this can be done by hitting CTRL+R.
If changes are still not visible, make sure that you turned off your caching plug-in, if you are using one (examples of such plugins are WP Super Cache and W3 Total Cache).